Wednesday, November 18, 2009

How Trade Publications Can Capitalize on Content Marketing and Social Media

Last week I asked the question: will content marketing kill trade publications? Gordon Plutsky seems to answer in the affirmative, contending that marketers need to set up their own content distribution channels, bypassing the trade media. Ted Bahr, on the other hand, not only won't concede the death of trade magazines but isn't willing even to give up on print versions of them.

Personally, I believe that trade pubs can continue to play an important role in the distribution of industry-specific, niche content to focused groups of readers due to several advantages they have over other channels. Mind you, I've never worked for a trade publisher and am not telling them how to run their businesses, these are just observations based on nearly 20 years of media buying and 25 years of business experience.

Conversation Aggregation. Publishers no longer have a monopoly on content creation, but they can potentially create integrations with bloggers, Twitter feeds, YouTube videos, LinkedIn groups and other places where their industry is being discussed and provide a centralized portal for vendor, user and independently created material. They need to go beyond content aggregation to conversation aggregation, facilitating not only publishing but also interactivity.

Research. As independent third-parties, trade publishers are in a unique position to conduct industry research. If buyers are asked whether they have a more positive opinion of vendor A or vendor B, they are far more likely to answer honestly to an independent source than to a vendor.

Ratings and Rankings. Expecting a vendor to objectively rate its products against those of competitors is like asking a mom to honestly evaluate her kid's artwork against the rest of the class. Not possible. Bloggers could do this independently, but few have the resources to do a thorough job. Only trade publishers (and industry analysts, but that's another business model) have both the resources and independent perspective to do a credible job in this area.

Events (Online or Offline). Again, publishers are in a unique position to bring together a wide range of participants from both the vendor and buyer sides for online or live events focused on education, networking and yes, marketing.

Republishing - Providing a Forum for Thought Leadership Content. Many marketers have figured out that David Meerman Scott was right in The New Rules of Marketing and PR: buyers are interested in information that helps them solve problems, not marketing brochures. Those marketers are now writing insightful, helpful thought-leadership content. They have many options on where to publish, but trade publications, with their focused audiences, have the opportunity to stand out as premier publishing venues. For example, this article on IT service catalog software was originally published in a help desk trade publication, then later republished on the vendor's website. Through SEO, it continues to draw traffic in both places.

And finally, a recommendation: start charging subscribers for print publications. You can offer incentives, such as publishing longer, more in-depth feature articles only in print, or first in print then later online, or in print and in a premium, fee-based area of your website (which paid print subscribers could be given free access to), but charge a print subscription fee. Advertisers are far more likely to see value in buying print media that 5,000 readers are willing to pay for (and hence may actually read) than for 25,000 "free qualified" subscriptions most of which will end up, unread, in landfills. If readers aren't willing to pay for print, that's a strong signal—and one ad buyers are unlikely to ignore.

With some refocusing of their business and content models, trade publications have the opportunity to continue to have a central place in the dissemination of industry-specific content. At least that's my take. What do you think?

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

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Tuesday, November 17, 2009

Marketing Automation Update: Manticore VII Released

Marketing automation / demand generation software provider Manticore today announced the release of Manticore Technology VII, which includes a fully customizable user interface, email and landing page folders, an email delivery wizard, and drag-and-drop list building functionality. The company made the announcement at Salesforce.com's Dreamforce conference in San Francisco. Although the improved UI is the big change, the new version also adds integration with SalesForce.com for AdWords campaigns and improved lead generation capabilities.

Manticore was founded in 2001 by Nick Walker, who is now the CTO, and has been led since March of this year by Jeff Erramouspe. The company's original focus was on web analytics. At the request of customers, email delivery and tracking capabilities were added in 2004, and the firm's product has now evolved into a full marketing automation suite. Privately held and self-funded, Manticore has grown at a 50+% clip since 2005. It competes with vendors such as Marketo, Eloqua, Marketbright and Genoo. Pricing for Manticore VII, delivered on a SaaS platform, starts at about $24,000 per year.

The marketing automation market as a whole is still in early stage growth mode. Sirrius Decisions projects that penetration of marketing automation systems will increase from less than 10% in 2005 to more than 50% of BtoB marketers by 2015. Manticore's Jeff Erramouspe believes penetration is still likely no more than 15% in the North American market, and even lower internationally. The early-adopting high tech segment is perhaps 25% penetrated. Jeff contends that marketing automation systems will become required tools for any b2b "considered purchase" (i.e., any significant price point, non-commodity products).

As many others have noted, the rise of social media and the explosion of online content has fundamentally altered the b2b sales process. Prospects no longer rely on sales people and marketing collateral for information; most of their research is now done before they ever make contact with a sales rep. This has made the marketing funnel longer, and the actual sales process shorter. Proper lead nurturing has become critical, which is where marketing automation systems come in.

As Jeff and other executives in this space point out, the biggest barrier to adoption isn't the technology—which over time has become both more powerful and easy to use—but rather the change of mindset required, and developing analytical, process-driven marketing practices that capitalize on building upon the information prospects already have to help move them through the marketing and sales pipeline. While Manticore relies on its resellers to provide expertise with client-specific issues, the company is also creating a "success framework" that will guide users through the basic steps in lead nurturing.

Interestingly, the company notes that the heaviest users of the system tend to need the least technical support, because they know what they want to do with the product and use it on a daily basis. The experience of other vendors is likely similar; customers who have truly made marketing automation and lead nurturing an intrinsic part of their marketing and sales processes will be the most self-sufficient, and should theoretically be the most successful as well.

Marketing automation vendors like Manticore are likely to see continued sales growth as more b2b companies recognize the expectations of their buyers have changed. Just as buyers are now able to access and incorporate more information about vendors and products early in their buying process, so vendors will be expected to use all of the tools at their disposal to understand their prospects, and address their specific issues rather continuing with obsolete one-size-fits-all marketing practices.

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

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Monday, November 16, 2009

Best of 2009 (So Far): SEO Guidance, Part 2

What two simple words answer almost every SEO question? What common SEO mistakes should you watch out for? How do you create a 301 redirect? Better yet, how can you avoid having to create one? What key trends in search should you be aware of, and how can you adapt to them?

Discover the answers to these questions and others here in more of the best articles and blog posts on the practice of SEO so far this year.

Blog SEO Tips: Top SEO Mistakes to Avoid by Blogsessive

Alex Cristache details five common SEO mistakes bloggers make that cause their sites to fare more poorly than necessary in search engine rankings. Among the mistakes are ignoring (or improper use of) h1, h2 etc. title tags, and viewing SEO as a one-time process rather than an ongoing discipline.


5 Client Pitch Tips That Score Contracts by Search Engine Journal

Dev Basu provides five tips to SEO consultants on how to successfully sell their services, such as asking good questions, focusing on solving client problems, and identifying exactly what the prospective client needs to know (and then not wasting time by telling them everything under the sun). Great tips for SEOs who know their craft but may struggle with business development.


SEO Trends and the Future of SEO by SEO Theory

In this extensive and thoughtful post, Michael Martinez discusses the impact of trends such as personalized search, universal search and social media, and advises SEO professionals to focus on optimizing for query spaces (all the queries and content relevant to a specific topic) in order to capture traffic for long tail keywords.


The Answer To All Your SEO Questions! by Search Engine Land

Jill Whalen exposes the simple two-word answer that applies to nearly any question about SEO, including how quickly Google indexes new pages, what to do if your search position suddenly drops, the benefit of including keywords in URLs and more.


How to do a 301 redirect for a website by Revenue Robot

This post, which belongs in every SEO consultant's bookmarks on technical topics, explains how to create a 301 redirect for PHP, ASP .Net, Java, ColdFusion and other environments.


6 cures for common SEO mistakes by iMedia Connection

Brian Easter runs down six common SEO mistakes—such as ugly URLs, duplicate content, and a disconnect between SEO and PR—and explains how to correct or avoid them.


Canonical URL Tag - The Most Important Advancement in SEO Practices Since Sitemaps by SEOmoz

Rand Fishkin extols the virtues of and details the process for using the cannonical rel parameter to resolve duplicate content issues with less technical muss and fuss than implementing a 301 redirect. He outlines the tag's purpose, operation, and treatment by search engines as well as answering common questions. The incredible number of comments this post generated is a testament to the tag's importance in the SEO toolbag.


Minor Miracles And Major Feats of First-Page Rankings by MediaPost Search Insider

David Berkowitz reports on how critical video is to attaining a first-page ranking on Google, reporting on a study showing that "Videos are 53 times more likely to appear on the first page of search results than text pages." He also quotes a finding from Nate Elliot of Forrester that there are "an average of 4.7 million text pages competing for a place on results pages with an average of just 9.4 text results—giving each text page about a 500,000-to-1 chance of appearing on the first page of results." Every SEO who's ever achieved this feat should be proud.

Previous posts in this series:

Best of 2009 (So Far): Social Media Marketing, Part 1
Best of 2009 (S0 Far): AdWords Tips and Tactics, Part 1
Best of 2009 (So Far): Blogging for Business, Part 1
Best of 2009 (So Far): SEO Guidance, Part 1
Best of 2009 (So Far): Cool Web Tools, Part 1
Best of 2009 (So Far): Twitter Tips and Tactics, Part 1
Best of 2009 (So Far): Social Media Marketing, Part 2
Best of 2009 (So Far): AdWords Tips and Tactics, Part 2

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

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Wednesday, November 11, 2009

Which is Better for Driving B2B Blog Traffic - Twitter or LinkedIn?

I recently did a little test to determine whether Twitter or LinkedIn was more effective at driving traffic to a few specific posts on this blog. While the results aren't scientific by any means, they are enlightening.

Various posts were promoted on Twitter (with retweeting encouraged) and to three relevant and popular LinkedIn Groups focused on social media, PR and b2b lead generation.

The results? For a minimally retweeted post, Twitter drove about twice the traffic of LinkedIn. For a heavily retweeted post (Will Content Marketing Kill Trade Publications?), Twitter provided six times the traffic of the LinkedIn groups. More specifically, on the day this article was posted, Twitter accounted for 60% of the total blog traffic, LinkedIn about 10% (the remaining 30% was mostly Google search plus a few miscellaneous referring sites).

Of course, your mileage may vary based on factors such as the specific LinkedIn groups utilized, the number of Twitter followers you have, and the influence of those retweeting the post. Still, the magnitude of the differences in this test seem to indicate that while both of these social networking tools can be helpful in driving blog traffic, Twitter produces higher volume.

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

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Tuesday, November 10, 2009

Best of 2009 (So Far): AdWords Tips and Tactics, Part 2

How can you utilize rich media ads to take advantage of the coverage provided by Google's content network? Which AdWords reports are the most critical, and how you can take full advantage of the information they provide? How is AdWords Quality Score calculated, and how can you improve that score in your campaigns? How can you calculate the potential advertising value of AdWords before making a costly investment?

Find the answers to these questions and others here in more of the best articles and blog posts on maximizing the value of Google AdWords from the past year.

Setting up PPC Campaigns 101, Part 1 by Search Engine Watch

The prolific and always helpful Ron Jones steps through the basics of setting up a search marketing campaign, from sorting keywords into ad groups to identifying negative keywords to use.


Rich Media and Video templates in display ad builder by Inside AdWords

Emel Mutlu steps through the benefits of and process for creating rich media AdWords ads for display across Google's content network. This includes the capability to use multiple destination URLs, track all activity including mouseovers, and exercise greater creativity in producing ads. Another Inside AdWords post worth checking out is AdWords Editor 7.5.1 for Windows and Mac by Austin Rachlin, which outlines the process for importing CSV files for editing in the AdWords Editor.


Is The Hype Over Google AdWords Quality Score Justified? by Search Engine Land

Craig Danuloff clearly explains why the AdWords quality score is important, how it affects cost per click for SEM campaigns, and the factors that go into Google's calculation of quality score. Another noteworthy post from Search Engine Land is The 6/90 Rule: 6 Reports Contain 90% Of Actionable AdWords Insights, in which Brad Geddes details how half a dozen reports—including the AdWords keyword, search query and placement performance reports—provide critical, actionable information, how to use them, and how often to run them.


AdWords Management : How ROI, Costs, and Services Measure Up for Your Business
by Pure Visibility

Steve Loszewski explains how to use the AdWords Traffic Estimator tool to calculate the potential value of AdWords for your business, and gives tips for maximizing that value. The only statement I take exception to in this excellent post is that "For small companies unaccustomed to budgeting much at all for advertising, the costs can be impractical." Actually, by combining the geo-targeted features of AdWords with careful keyword selection and close monitoring, AdWords can be a cost-effective advertising tool even for very modest sized enterprises.


Learn How to Import Your Google Analytics Goals into AdWords Conversion Tracking by PPC Hero

As this post notes, until recently Google AdWords and Analytics were two entirely separate entities. But recent upgrades enable at least partial data sharing between the two systems, and this post provides instructions for importing Analytics goals and transactions into AdWords for unified conversion reporting—a "pretty nice" feature, as the author notes. Another noteworthy post from the PPC Hero blog is 5 Tips on Passing the Google Adwords Qualified Professional Exam, in which Amber provides tips to help "pass the exam with flying colors," such as reviewing the materials in the AdWords learning center, ad text policies and how to calculate ROI for e-commerce campaigns.

Previous posts in this series:

Best of 2009 (So Far): Social Media Marketing, Part 1
Best of 2009 (S0 Far): AdWords Tips and Tactics, Part 1
Best of 2009 (So Far): Blogging for Business, Part 1
Best of 2009 (So Far): SEO Guidance, Part 1
Best of 2009 (So Far): Cool Web Tools, Part 1
Best of 2009 (So Far): Twitter Tips and Tactics, Part 1
Best of 2009 (So Far): Social Media Marketing, Part 2

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

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Monday, November 09, 2009

Will Content Marketing Kill Trade Publications?

Content marketing is all the rage. Check out Joe Pulizzi's Junta42 blog, pick up a copy of Ardath Albee's wonderful new book eMarketing Strategies for the Complex Sale (which builds upon the foundation laid by David Meerman Scott and others), follow @Mike_Stelzner on Twitter—it's everywhere. Marketers are becoming publishers, writing valuable thought leadership and how-to content in order to build name recognition, credibility, and even sales pipelines.

Back in the pre-Internet days, trade publications were pretty much the only way to efficiently reach narrowly targeted niche audiences, like architects, chemical engineers or IT help desk managers. Even in the early days of online, trade publication websites and their newsletters were essential media.

But there's no question that journalism is taking a beating during this downturn. Across all media, more than 35,000 jobs have been lost in the past year. While a large share of those positions have been shed in broadcast and newspapers, trade publications haven't been immune.

The challenges faced by trade publications go far beyond the current economic slowdown. Trade pubs traditionally flourished due to five conditions which simply no longer exist.

Audience. As noted above, trade publications were once the only way to reach niche audiences. Today, there are far more options: specific segments can be reached through SEO, SEM, industry-specific blogs, LinkedIn groups, Twitter and other venues. Certainly, trade publications still have value in delivering targeted audiences, but they no longer have a monopoly.

Authority and independence. Content produced by marketers and PR professionals is always, of course, self-serving: that's their job. Content produced by trade publications, in contrast, has been seen as less biased and more independent. But the fact is that no type of media has ever been truly objective, and it may not even be possible. With the dramatic increase in content enabled by online publishing, this has become ever more apparent, and cynicism has grown. People now understand that CNN doesn't provide the "news," it serves up the liberal take on it—as Fox serves the other end of the political spectrum. And the reporting in trade publications, despite assertions of a "Chinese wall" between editorial and ad sales, has always been influenced by advertiser spending. In the late 1990s, when big companies were taking huge write-offs and even declaring bankruptcy due to failed implementations of large ERP systems, ComputerWorld stood out with its honest reporting; most other publications continued to push bubbles-and-sunshine pieces about these systems and vendors.

Expertise. The editors and reporters at trade publications were once looked to as experts in their specific fields, and in many cases they were (and still are). But many of the writers were just that—writers. They may reported for Golf Digest one day and a niche publication focused on mechanical engineering the next. How did they get their material? By interviewing experts on both vendor and user sides. Today, those vendors and users can publish their own content in blogs, article publication sites and elsewhere, without the need for a middleman.

Advertising. Designing clever ads and placing them with targeted publications used to be a primary method for brand building and direct response. But as books like those from Ardath Albee and David Meerman Scott noted above contend, with individuals now exposed to 4,000-5,000 advertising impressions of some sort on a daily basis, advertising in general has become less effective. People use technologies like iPods, TiVo and even online ad blockers to avoid additional advertising exposure. Marketers today are relying more on producing thought-leadership content to attract prospects than on traditional in-your-face advertising, according to a recent study reported by HubSpot. As the report also notes, advertising still has its place, it just doesn't have the same priority, or share of budget, that it once did.

Aggregation. Trade publications used to serve the role of content aggregator, bring together the best content from experts on both the vendor and user sides as well as leading industry analysts. While they still provide that service to some extent, trade pubs are no longer the only game in town. Content producers now have many more options, including their own company websites, product or service microsites, blogs, article sites like Ezine Articles, Hub Pages and Google Knol, and other venues. For example, this article on H1N1 and pandemic planning was self-published on a company site, drawing traffic through SEO and social media. And other sites, such as the B2B Marketing Zone, aggregate blog posts on specific topics (b2b marketing in this case).

Perhaps "kill" is too strong a word, but the changing content landscape and plethora of publishing options certainly present significant challenges for trade publications and are forcing changes to their business model. What do you think?

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

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Thursday, November 05, 2009

Best of 2009 (So Far): Social Media Marketing, Part 2

Social media, and discussions of its value for PR and marketing, have become ubiquitous. But which social media tool do marketers find most valuable? What's the best tool for social media research and learning? How can you maximize the business value of tools like LinkedIn and Twitter? How can you explain the value of social media to skeptics?

Find the answers to these questions and others here in more of the best articles and blog posts on social media marketing from this year so far.

11 Reasons You Can’t Ignore Social Media in 2009 by Digital Labz

Social media now has wide adoption as a marketing and PR tool, but for those still reluctant to use tools like blogs, video, LinkedIn and Twitter for marketing, Eric Brantner offers almost a dozen reasons to get started, such as "social media is gaining trust," it's fast, it's passionate, and it's free (at least the tools are for the most part).


Study: Company Blogs Lead Social Media Options by MediaPost

Mark Walsh reports that "blogging (is) the most important lead-generation source among social media options, followed by StumbleUpon, YouTube, Facebook, De.lic.ious and Digg" (not a surprising result, considering that those other sites tend to support a corporate blog, not replace it). He also quotes a HubSpot study finding that three-quarters of bloggers in small to midsize companies say that "their company blogs were 'useful,' 'important,' or 'critical' to their business."

Another MediaPost article worth checking out is Scout Labs Offers Cheaper Way To Monitor Consumers. Gavin O'Malley writes that Scout Labs offers "a more economical consumer sentiment-tracking service for agencies and marketers" than Nielsen BuzzMetrics or TNS Cymfony. The company has an impressive list of clients using its tool to monitor and analyze brand conversations across the social media landscape.


Top 5 SlideShare Groups – A Rich Learning Environment for Social Media by uber.la

John McElhenney praises SlideShare as an innovative social media tool and links to his favorite groups for learning about and sharing knowledge of social media.


How to be a LinkedIn superstar by iMedia Connection

Larry Weintraub explains how to get the most out of LinkedIn, from creating the right kind of profile, building connections and soliciting recommendations to working with LinkedIn groups.


Social Media Marketing 101, Part 1 by Search Engine Watch

For those either still new to social media, or just struggling to explain its value to a manager or client, Ron Jones provides an excellent explanation of social media, the different types of sites on the social media landscape, and the marketing and PR benefits of using social media.


50 Ideas on Using Twitter for Business by Social for Business

As the title promises, here are more than four dozen ideas on how to use Twitter for business, categorized into five groups including "Ideas about WHAT to Tweet" (e.g., ask questions, retweet interesting information from others, and when retweeting your own stuff, make sure it has value to the reader and isn't just self-promotion) and "Some Positives to Throw Back" when people argue that Twitter is a waste of time, such as Twitter's value in breaking real-time news and quickly collecting market feedback.


The Periodic Table of the Social Media Elements by eyecube

This very clever and ambitious post compares social media to chemistry, and lays out a "periodic table" for social media encompassing different behaviors (e.g., sharing and listening), key influencers (David Meerman Scott, Brian Solis, Joe Pulizzi, etc.), tools (delicious, Feedburner, LinkedIn et al.), practices, blogs and more.

Previous posts in this series:

Best of 2009 (So Far): Social Media Marketing, Part 1
Best of 2009 (S0 Far): AdWords Tips and Tactics, Part 1
Best of 2009 (So Far): Blogging for Business, Part 1
Best of 2009 (So Far): SEO Guidance, Part 1
Best of 2009 (So Far): Cool Web Tools, Part 1
Best of 2009 (So Far): Twitter Tips and Tactics, Part 1

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

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